Support
We're here to help
Contact Us
If you need help with PrEPPED+, have a question, or want to report an issue, you can reach our support team at:
We aim to respond to all inquiries within 72 hours.
Frequently Asked Questions
Is my data private?
Yes. All your health data is stored locally on your device. We do not collect, transmit, or store any of your personal health information on external servers. See our Privacy Policy for full details.
How do I set up PrEP reminders?
Open PrEPPED+, go to Settings, and enable dose reminders. You can customize the time and frequency to match your PrEP schedule.
Can I export my data?
Yes by purchasing our Pro plan which you can do in Settings. You can export your tracking history from the app's Settings screen. Your data is exported in a standard format that you can share with your healthcare provider.
How do I delete my data?
You can delete all app data from Settings within the app. Since all data is stored on your device, deleting the app also removes all associated data.
The app isn't sending notifications
Make sure notifications are enabled for PrEPPED+ in your device's Settings app under Notifications. Also check that Do Not Disturb or a Focus mode isn't blocking alerts.
I found a bug
Please email us at support@preppedplus.app with a description of the issue, your device model, and iOS version. Screenshots are helpful if possible.
Medical Disclaimer
PrEPPED+ is not a medical device and does not provide medical advice, diagnosis, or treatment. The app is a personal tracking and informational tool. Health articles, protection status indicators, and educational content within the app are for informational purposes only and should not be used as a substitute for professional medical advice.
Always consult a qualified healthcare provider before making decisions about PrEP, STI testing, treatment, or any aspect of your sexual health. Do not delay seeking medical advice or disregard professional guidance because of information presented in PrEPPED+.
For more details, see Section 3 of our Terms & Conditions.
App Information
PrEPPED+ requires iOS 18.0 or later. The app is available on the App Store.
Feedback
We'd love to hear from you. If you have suggestions for improving PrEPPED+, please reach out at support@preppedplus.app.